• Reinstall Browsec and wait for a minute or two.
• If you have anti-virus/firewall, turn it off and check if the problem is gone.
• Create a new user profile in your browser, install Browsec, and see if it works. If yes, that means some extension in your main profile is interfering with Browsec's connection. Disable them one by one to identify the conflict.

If it doesn't help, go to Browsec settings (click on the gear) and run Health Check. After the check, click 'Show Health Check Logs', then 'Copy to Clipboard', paste into a text editor, save the file, and email it at support@browsec.com.

• Completely close all other VPN and proxy apps.
• Click 'Refresh Servers'.
• If it's Windows, and you have an anti-virus or firewall, whitelist these files:
  C:\Users\[YOUR USER NAME]\AppData\Local\Programs\browsec-desktop\resources\xray\browsec.exe
C:\Users\[YOUR USER NAME]\AppData\Local\Programs\browsec-desktop\resources\xray\browbox.exe
C:\Users\[YOUR USER NAME]\AppData\Local\Programs\browsec-desktop\resources\xray\browray.exe
C:\Users\[YOUR USER NAME]\AppData\Local\browsec-desktop-updater\installer.exe

• Remove all battery restrictions and disable any optimizations for Browsec
• Update the app regularly: Google Play | APK file
• Tap "Help" in the app menu, then 'Soft Reset'.
• Switch to XRay.

• Update the app regularly.
• Unload Browsec and all other VPN apps, if any. You can unload an app by swiping it to the top in recently opened apps.
• Launch Browsec, switch to XRay.

To turn on Premium mode, sign in to your account in Browsec.

1. Account must be activated:
Find an email with subject 'Please complete your Browsec signup'. Click the green 'Complete Signup' button. If you can't find this message, check your Spam folder. Still no luck — reach us at support@browsec.com, and we'll activate your account manually.

2. Account is active, signed in, no Premium:
Sign out and back in, and Premium will appear. Password: if your account was created when buying Premium, we have emailed you the password. Check your Inbox and Spam. If there's no message, or you had your own password and forgot it, submit your email here. You will receive a message with the link to set the new password. Note that this email may also get in Spam.

• Make sure the card is valid and has enough funds.
• Go to your account settings.
• Click 'Retry payment'.

• Go to your account settings.
• Click 'Manage' next to your subscription.
• Click 'Update payment details'.

Please visit the Troubleshooting section of our Help Center. If there is no solution, use the contact form above. We'll do our best to help!